FAQ
? Do You Have a showroom
yes, you can visit our showroom in Sharjah to get the best service.
? How much do custom furniture pieces cost
Prices for detail pieces are determined according to the size or difficulty and complexity of the design, the materials used in its manufacture, and other factors.
An opening price for the piece is displayed, and after discussing the materials used and final details, the final price is determined.
? How long does it take to manufacture an order
The duration of manufacturing the order is determined based on the type of parts and the extent of their need for manufacturing time. It also depends on how busy the factory’s production is. In normal conditions, it takes about 6 to 10 working weeks, not included in the delivery and installation period.
? Is there a warranty on the products
Of course, everything that is manufactured with us is covered by a two-year warranty against manufacturing defects. The warranty includes the quality of parts and materials, and is not covered by factors resulting from misuse or any other factors.
? What payment methods are available for the order
At Platin, we accept electronic payment methods via the Internet, cash/card if you are on our website, or bank transfer. Manufacturing custom furniture requires a down payment to begin manufacturing.
? Do you provide maintenance or renovation service for old furniture
Unfortunately, this service is not available. We work on manufacturing and delivering new parts, and we provide after-sales services for the products sold by us.
? Can parts be modified during or after manufacturing
The amendment process varies according to the circumstance or stage your order has reached in manufacturing. It is possible to receive your amendments depending on the circumstance. Please note that any amendment to the order that is not included in the agreement may result in additional costs or fees.